Right-click the MsmDownloadTool.exe file and select . Without elevated privileges, the tool often fails to communicate with the CodeMeter service or the connected device. Verify Qualcomm Drivers:

C:\Windows\System32\drivers\cmdongle64.sys C:\Windows\System32\CmdOngle.dll C:\Program Files (x86)\Common Files\CmdOngle\

CMDongle runtime system is not installed (exclusive to MSM Download Tool)