Otis Elevator Company has not issued a global recall for the Gen2 scratch, but they have published several Field Service Bulletins (FSBs). Notably, addressed belt slip detection and noise. The official position is that scratching is a "maintenance-sensitivity issue," meaning regular gauge-based tensioning and groove cleaning prevent the noise.
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These belts are thinner and more flexible, allowing for a smaller, gearless machine that doesn't require a machine room (MRL). The "Scratch" Issue: otis gen2 scratch
Unexpected damage or scratching is rarely "random" and often points to underlying mechanical issues. Otis Elevator Company has not issued a global
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