Before contacting hide.me support, run through this checklist:
To log in to your account on a Smart TV or Android TV, you typically need to verify your device using a unique code (PIN) shown on your screen. 📺 How to Verify Your TV PIN
This is not normal behavior. Once verified, the app should remember the device. If it asks repeatedly, clear the app's cache on your TV or reinstall the app. If the issue persists, contact Hide.me support—there may be a license conflict.