: With Zammad 7.0 , high-demand "add-on" style features like Ticket Summaries , Sentiment Analysis , and AI Agents were added as modular core features.
Security is paramount. The core Zammad supports basic LDAP, but the advanced (Single Sign-On) and OAuth addons allow connection to Okta, Azure AD, and Google Workspace. zammad addons
For complex workflows that go beyond native features, these third-party "bridge" tools act as the ultimate addons: : With Zammad 7