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| Issue | Impact | Suggested Fix | |-------|--------|---------------| | | Admins need to learn the custom JavaScript sandbox to create advanced filters, which can be intimidating. | Provide a low‑code visual filter builder or pre‑made template library. | | Mobile Experience | The mobile‑optimized OWA Top UI is functional but lacks some desktop features (e.g., Kanban board). | Release a companion native iOS/Android app or improve responsive design. | | Pricing Structure | Licensing is per‑user per‑month plus a separate “AI‑Copilot” add‑on; for large enterprises this can become costly. | Offer tiered bundles that include AI features at a discount after a certain seat count. | | Integration with Non‑Microsoft Calendars | Native support only for Outlook/Exchange; Google Calendar sync requires a third‑party connector. | Build a first‑party bidirectional sync connector for popular alternatives. | | Limited Export Formats | Email archive export is limited to PST and EML; compliance teams sometimes request PDF/A. | Add PDF/A export and an API for custom archive formats. |