It distinguishes between "Documented Information" (the modern term for records and documents) and older concepts of "procedures." The paper clarifies that you only need documented information if the standard explicitly asks for it or if your company needs it to ensure process effectiveness.
Think of it this way: You would not climb a mountain with a blurry, photocopied map. Why would you implement a complex Quality Management System with a pirated, incomplete guide?
Provides scenarios for different sectors (service, manufacturing, etc.).
ISO/TS 9002 is a copyrighted standard. Legitimate PDF copies can be purchased from: