| Scenario | Description | |----------|-------------| | | e.g., Base = EMUI 10.1, CUST = EMUI 12 | | Cross-region packages | CUST for C432 (Europe) with Base for C636 (Asia Pacific) | | Incomplete package triplet | Missing Preload or wrong Preload version for that Base | | Proxy configuration mistake | Using a Point Version that doesn’t match the actual Base package’s hidden group tag |
(e.g., from EMUI 11 to the immediately prior EMUI 10.1 base) as official HiSuite would have allowed. Quick Checklist Open HiSuite Proxy and enter your Base, CUST, and Preload URLs. "CUST PKG" "Preload PKG" USB Debugging are enabled in your phone's settings. If the error persists, use Debug Logging
No. It is a soft error. Your phone simply reboots or returns to "No update available." No data loss occurs. group version not match hisuite proxy
“Group version does not match HiSuite Proxy”
Fully exit HiSuite and kill proxy processes | Scenario | Description | |----------|-------------| | | e
Look at the HiSuite Proxy terminal window. It often specifies which component (Base, Cust, or Preload) failed the check.
Some proxy tools require blocking HiSuite from "phoning home" to the Huawei server to check versions. If the error persists, use Debug Logging No
A concise excerpt like this makes root cause evident: the two sides disagree on a numeric/version tag.